Discussions

Ask a Question
ANSWERED

Why does Canopy prefer a ePDF instead of a Print PDF?

I have scanned a paper statement into PDF format. Why does processing that PDF incur a surcharge
ANSWERED

How do I access my Canopy database

I would like to get direct access to my Canopy database. Is that possible?
ANSWERED

How do you handle stock splits?

ANSWERED

Opening balance - The opening balances of the cash accounts CAD and EUR have a different exchange course. Why?

ANSWERED

Accrued interest - The accrued but unpaid interest differs from the accounting result. For the accounting we take the accrued interests shown on the bank portfolio statements. From which source does Canopy gets the data?

ANSWERED

Quantity of bonds - The quantities of bonds is one hundredth of the reported quantity values in the bank portfolio statements. Why?

ANSWERED

Can we get exempted from paying the %7 The Goods and Services Tax (GST) tax?

ANSWERED

What is the typical time taken (turnaround time) to process bank statements (i.e. PDF documents)?

ANSWERED

Can Canopy process data only on the basis of SIR statements?

My bank usually sends me SIR statements and I have to specifically ask for SCA statements, which is a pain. Can Canopy process data only on the basis of SIR statements?
ANSWERED

Account names - Is it possible to define further account names and who will define the single transactions to the different account names? Does this need to be defined in each set up of a mandate?

Strategy Creation on Excel Add in

I created strategy by User Asset Class(es) but i fond that the name of user asset class with space for example " Mixed Allocation" can not be calculated.
ANSWERED

PDFs

Do you handle capital calls and entry of data for other private investments, such as valuation increases?
ANSWERED

Transaction details - Example: The dividend payment includes WHT (withholding tax) 30% on the statement. Why is this not shown on the transaction list?

ANSWERED

Can we use the FX rate from the banks as opposed to Bloomberg?

ANSWERED

Why do I need to provide SCA statements as well? Why cannot Canopy process data with only SIR statements?

My bank regularly provides SIR statements, but I have to manually go and ask for SCA statements which is a hassle. Why cannot Canopy process my data with only SIR statements as that has most of the details
ANSWERED

How does Canopy SW handle CFD (contract for difference) trades?

May I request you to please advise whether your software can capture CFD (contract for difference) trade . This is very popular product in Europe.
ANSWERED

Gain calculations - Which cost prices and historical exchange rates is Canopy using when calculating realized capital gains and losses?

ANSWERED

Opening & closing balance - The opening & closing values of some securities in foreign currencies show different values in USD than shown on the bank portfolio statements. Why?

ANSWERED

Parent account for our customer is a legal entity (xyz trust) and the child account is a portfolio (i.e. UBS, CS). So we can have multiple currencies with different parent accounts? So a single mandate with different currencies?

ANSWERED

What is a SFTP (Secure File Transfer Protocol)?